Exchanges & Returns
We are happy to provide exchanges on size or style if the customer is prepared to ship (and pay for) the return of the item/s purchased. Please note in order to be eligible for an exchange you must have contacted us within 2 weeks of the delivery date documented by Australia Post, be able to provide proof of purchase, as well as be able to return the item/s in the same condition they were purchased in.
If you decide that you would like to exchange or return any item/s please contact us through the ‘Customer Service’ page found on our website, alternatively you can email us at: firstname.lastname@example.org
Please note we will happily re-ship all exchanges sent back to us for free the first time you make an exchange (per order). If you decide you would like to make an exchange for the second time for the same order you will be requested to pay a fee to have the items sent back to your address. Please note this is simply because we have to cover our expenses. We are always looking to improve our shipping services so we can offer the lowest rates to all our customer both within Australia and offshore.
Under the Australian Competitor and Consumer Act 2010 we are not obligated to provide a refund simply due to change of mind, if the customer has damaged the product, or if the customer knew about the fault beforehand (factory seconds/ faulty clearance). Please note that we will not issue a refund on any products unless they are found faulty and you are able to provide proof of purchase. If your product/s are found to be faulty or damaged upon return you will be compensated for any shipping fees you occurred upon return, and your item/s will be replaced or refunded using the same payment method of which the item/s were originally purchased.
All items returned or refunded must be returned in their original condition with proof of purchase. Please ensure items are returned free from marks, stains and rips as they may not be accepted if they are found damaged (unless faulty). When returning items please pack the items in an Australia Post satchel: should the packaging be found damaged or in an unsatisfactory condition your return may not be accepted.